00: 00: 00: 00
SHOP NOW
» Black Friday & Eid Heritage Sale! Use code 20% OFF at checkout.
Legal & Compliance

Privacy Policy

Last updated: October 2026 • KhyberWalk

1. Overview

At KhyberWalk (accessible via our official storefront), we value and respect your privacy. This Privacy Policy outlines how we collect, process, store, and protect your personal data when you browse our website, place orders, or interact with us via WhatsApp.

2. Information We Collect

  • Order & Contact Data: Full name, shipping address, contact phone number, and email address when you place an order.
  • WhatsApp Communications: Phone number and message history for order confirmation, parcel tracking updates, and customer support.
  • Technical Data: Browser type, IP address, and device characteristics collected automatically for security and website analytics.

3. How We Use Your Data

Your information is used strictly to:

  • Process, package, and deliver your footwear orders through our logistics partners.
  • Send transactional notifications and live tracking links via WhatsApp and SMS.
  • Provide customer care and respond to inquiries.
  • Prevent fraudulent transactions and protect our website integrity.

4. Third-Party Integrations & Meta WhatsApp API

We use Meta’s WhatsApp Business / Cloud API to deliver real-time automated order notifications and customer service. Data shared with Meta is strictly limited to transactional messages required to deliver your order updates according to Meta’s Business Privacy Guidelines.

5. User Data Deletion Instructions

In accordance with Meta Platform Rules and global privacy standards, you have the absolute right to request the complete deletion of your personal data and message logs from our systems at any time.

To request deletion of your personal data:

  1. Send an email to privacy@khyberwalk.com (or sareerhaider95@gmail.com) with the subject "User Data Deletion Request".
  2. Include your phone number and order ID associated with your account.
  3. Alternatively, message us on WhatsApp with the text "Delete My Data".

Upon verification, your profile, order history, and contact details will be permanently purged from our database within 48 hours, and a confirmation will be provided.

6. Contact Us

If you have any questions regarding this policy or our data practices, please contact us at:

KhyberWalk Customer Support
Email: support@khyberwalk.com / sareerhaider95@gmail.com
Website: https://khyberwalk.site